This is a courtesy translation. The French version is the legally binding text.
FLUFFY PET HOTEL (SARL), 1050 route de la Mer, 06410 Biot, reachable at fluffycathotel@gmail.com.
When you place an order: name, delivery address, email, and phone number. Payment is processed by Stripe: we do not collect or store any payment card data.
Through the contact form: first name, email address, and the content of your message, used solely to handle your request and reply to you.
This data is used solely to process and ship your order, and to contact you about it. The legal basis is the performance of the sales contract.
Order data is kept for the duration of the business relationship and then for 3 years from the last contact. Invoices are kept for 10 years (legal accounting obligation).
You have the right to access, rectify, erase, and object to the processing of your data. To exercise these rights: fluffycathotel@gmail.com. You may also lodge a complaint with the CNIL (cnil.fr).
The website uses audience measurement cookies (Google Analytics) placed only after your consent, and technical Stripe cookies during payment (security and fraud prevention). The contact form is protected against automated submissions by means internal to the website, with no third-party service and no cookie.